If there’s a charge on your bill that neither you or a Family Sharing member can account for, contact Apple Support immediately. They can review your purchase history to compare against what’s showing up on your statement.
Your purchases and subscription history can also be tracked online or using an iPhone or iPad.
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How to View Your Bill
Apple’s billing system makes it simple and convenient for customers and developers alike to manage purchases, subscriptions and payment information relating to purchases made. This enables customers to avoid unnecessary charges related to uninstalled apps or games while providing developers the space they need to build groundbreaking products and services.
If a charge on your statement that doesn’t appear in your purchase history is surprising, it could be pre-ordered items that haven’t yet been charged, or recent charges which don’t fit. To investigate further, use either iPhone/iPad apps, website access or Wallet on Mac to view your history and subscriptions.
Multiple purchases and subscriptions can be combined into a single bill due to some products/services being charged continuously (such as Apple Music, iCloud storage or the Apple Developer Program). You’ll find subscription renewal receipts within your account settings.
If a charge on your statement doesn’t correspond with one of the items above, it could have been made by another family member. With Family Sharing enabled on iOS devices, this can easily be identified through looking at your purchase history on these apps; additionally it’s wise to ensure all settings are configured appropriately (such as requiring purchase password before making purchases; for more info read here). If all else fails and no explanation can be found for it you could always contact your credit card company and dispute the purchase as fraudulent activity.
Payment Options
If you notice an unfamiliar charge on your bank statement, there are a few steps you can take. First, review your purchase history at Apple to determine whether the charge ties in with anything purchased from them; you can access this data by logging into Apple Order Status with your Apple ID and password and browsing their catalogue of purchased items; this could include subscriptions that automatically renew as well as preordered products.
Your iPhone or Mac offers you access to the Wallet app, which enables you to see purchases, track orders and manage payment methods. You can add or rearrange payment methods, with credit cards such as Apple Pay becoming the focal point. Furthermore, payment methods can even be removed completely if they no longer apply – ideal if your plans change!
If the issue persists, it could be possible that someone else made purchases using your Apple ID. If family members use your device regularly, ask if they remember purchasing or why the item appears on your bill. If fraud is suspected, contact your bank or credit card provider immediately so they can assist with disputed charges and contact Apple Support if necessary.
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Subscriptions
Apple makes it simple for its users to access a history of purchases and subscriptions, whether they’re app developers looking for ways to monetize their apps or consumers attempting to understand how their products are charged for. This ensures a safe and secure user experience as well as provides them with an efficient means of quickly verifying charges made against their accounts.
Subscriptions can appear on your bill for items like streaming services, software or e-books. Apple retains a small commission on each sale before paying out the remaining revenue directly to developers or content providers. They may also use this revenue for dividend payments or stock buybacks depending on the business model of each app or service.
Access your active subscriptions using Apple’s Account page on their website, where you can see payment methods on file, arrange them in any order you prefer or cancel them as necessary. Alternatively, the Apple app provides an overview of eligible subscriptions as well as providing details for App Store, iTunes Store and Apple TV subscriptions.
If a charge does not appear on your bank statement, it could be another family member with access to your credit card using it without your knowledge. Check your receipt to identify which Apple ID was used and then ask that family member to follow these steps to cancel their subscriptions.
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Payment History
Apple provides several tracking options to keep track of your purchases and subscriptions, but you may still notice charges on your bank statement that don’t tally with what was promised by Apple. This may be caused by various reasons ranging from small amounts that might have been an authorization hold (pending charge – How apps, content and subscriptions are billed by Apple Support) to items which appear as multiple charges because you paid partially with your credit card balance and partially via Apple ID balance.
If you can’t place a charge on your bill, iTunes or Apple Music app may help identify it. Once this list appears, scroll through or search by date to try and match up any purchases to the amount shown on your credit card statement.
If neither you or any family members can account for an item that was recently purchased using your credit card, filing a claim could be your next best step. But since some credit card companies restrict accounts associated with fraudulent charges, make sure the unauthorized purchase wasn’t actually purchased by you before doing so. You could also contact Apple Support directly and try getting their refund through their Report A Problem page or other methods.
